Privacy Policy

Privacy Policy

We are committed to protecting and respecting your privacy. In this policy the expression personal data means information about a private individual such as: name, address, telephone numbers and email address, or any information that can readily identify that individual.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us in relation to our CRiS Safety, Security and Warranty services (“the Services”). Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the GDPR 2018, the data controller is National Caravan Council Limited, Catherine House, Victoria Road, Aldershot, Hampshire, GU11 1SS.

Information we may collect from you

We may collect and process the information, including personal data that you provide by filling in this form on our site. This includes information provided at the time of registering to use our site, subscribing to the Services, or calling into our Contact Centre or accessing our website.

We may also ask you for information when you enter a competition or promotion sponsored by NCC Events Limited, NCC CRiS Limited, VIN CHIP™ Limited and/or NCC Limited and when you report a problem with our site.

The data that we collect from you may fall into one of the following categories:

Contractual obligations – this will be when you place an order with us, we collect your address details to deliver your order and we will pass them to the postal service or courier

Legal compliance – If the law requires us to, we may need to collect and process your data, for example we can pass details of people to the Police and other relevant enforcement agencies

Legitimate Interest - In specific situations, we require your data to carry out the running of our business which would reasonably be expected. This may include making you aware of any new products or services that we feel may be of interest to you.

What we collect – We collect personal data about you, including your name, address, telephone number, email address and details of the purchase, information or service that we have provided to you, we will also collect details of your interactions with us through our contact centre, and when you visit our website

Why we collect it – We collect this data for a number of reasons, to create a customer record in our database, to ensure that the correct order is sent to the right customer, and if there were any problems or issues your order, or if we feel you would benefit from a new product or service that we are providing, we have a way of contacting you.

What we do with it - We may share your data with our partners who may do work on our behalf, such as the secure printing company that we use to produce our CRiS registration documents or VIN CHIP™ the company we use to produce our security kits, we also have a legal obligation to share your data with the Police or other Law Enforcement Agencies if required, this is for your safety and for the safety of other road users, it may also be to prevent fraud and credit risk reduction.

What we won’t do with it – We won’t pass your data onto any third parties that are not part of the NCC group or leisure industry, without your prior consent.

IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They also enable us:

• To estimate our audience size and usage pattern.

• To store information about your preferences, and so allow us to customise our site according to your individual interests.

• To speed up your searches.

• To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Where we store your personal data

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

 

Uses made of the information

We use information held about you in the following ways:

• To provide you with our CRiS Safety, Security and Warranty services.

• To allow you to participate in interactive features of our service, when you choose to do so.

• To notify you about changes to the Services.

• To update any records or information that we already hold with your authority.

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information if we are under a duty to disclose or share your personal data (your name, address and or contact details) in order to comply with any legal obligation, or to protect the rights, property, or safety of NCC Events Limited, NCC CRiS Limited, VIN CHIP™ Limited and/or NCC Limited, our members/customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights

You can exercise your right to prevent processing of your personal data or any other information that you have provided to us at any time by contacting us at National Caravan Council Limited, Catherine House, Victoria Road, Aldershot, Hampshire, GU11 1SS.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to:
National Caravan Council Limited
Catherine House
Victoria Road
Aldershot
Hampshire
GU11 1SS